Return & Refund Policy

Last Updated: 25-06-2026

At SRS Collections, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is unused and in its original condition.
• All original tags, labels, and packaging are intact.
• The product is not damaged due to misuse.
• You have a valid proof of purchase or order confirmation.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products.
• Products without original packaging or tags.
• Customized or personalized products.
• Products marked as Final Sale or Non-Returnable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our Customer Support team within 48 hours of delivery. Kindly provide clear photographs of the product and packaging for verification.

4. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method.
• Refunds are generally completed within 7–10 business days.
• Bank processing times may vary depending on your payment provider.

5. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error, such as receiving a damaged or incorrect product.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an incorrect item sent by us.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period, please first contact your bank or credit card provider. If you still require assistance, contact our support team.

8. Return Procedure

To request a return:

1. Contact our Customer Support team.
2. Provide your Order Number and reason for return.
3. Wait for return authorization.
4. Pack the item securely in its original packaging.
5. Ship the product using the instructions provided by our support team.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 support@srscollection.com
📞 +91 9090909090/strong>
📍 Dubai, United Arab Emirates